Frequently Asked Questions (FAQ)

Welcome to AshrafulLibaas. Below you will find answers to some of the most frequently asked questions about our products, orders, payments, shipping, and returns.

1. What does AshrafulLibaas sell?

AshrafulLibaas specializes in high-quality unstitched men's Shalwar Kameez and related traditional clothing for customers across Pakistan.

2. Do you deliver all over Pakistan?

Yes! We offer delivery across Pakistan, including major cities and most areas covered by our courier partners.

Free shipping is available across Pakistan.

3. How long does delivery take?

Orders are normally delivered within:

• Major cities: 2–4 business days

• Other areas: 3–6 business days

• Remote areas: 5–8 business days or longer

Delivery times are estimates and may vary depending on the courier, location, weather, holidays, and other circumstances.

4. Is shipping free?

Yes. We offer free standard shipping across Pakistan on eligible orders.

Any applicable charges will be clearly displayed during checkout.

5. Do you offer Cash on Delivery?

Yes, Cash on Delivery (COD) may be available for eligible orders within Pakistan.

You will need to pay the complete order amount to the courier representative when your order is delivered.

We may contact you by phone or WhatsApp to confirm your COD order before dispatch.

6. How can I place an order?

You can place an order directly through our Shopify website:

1. Select your desired product.

2. Choose the required option, if applicable.

3. Add the product to your cart.

4. Proceed to checkout.

5. Enter your delivery information.

6. Select your available payment method.

7. Confirm your order.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or phone.

7. Can I cancel my order?

Yes, you can request cancellation before your order is dispatched.

Please contact us as soon as possible if you want to cancel your order.

Once an order has been dispatched, cancellation may no longer be possible.

8. Can I change my delivery address?

If your order has not yet been dispatched, contact us as soon as possible to request an address change.

Once the order has been handed over to the courier, we may not be able to change the delivery address.

9. How can I track my order?

Once your order has been dispatched, we may provide a tracking number through SMS, WhatsApp, email, or phone.

You can use the tracking number to check your shipment status with the courier.

10. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will check the shipment status with the courier and assist you as quickly as possible.

11. What if I receive a damaged or tampered package?

If your package appears damaged, opened, or tampered with when you receive it, please contact us as soon as possible.

We recommend taking clear photos or a video of the package before opening it. This can help us investigate the issue with the courier.

12. Can I return or exchange my order?

Returns and exchanges are subject to our Refund & Return Policy.

Please review our Refund & Return Policy before requesting a return or exchange, as certain conditions and exclusions may apply.

13. Are your products stitched or unstitched?

Our main products are unstitched men's Shalwar Kameez fabric.

The fabric is supplied unstitched so that customers can have it tailored according to their preferred style and measurements.

14. Can the color of the product look slightly different?

Yes. Product colors may appear slightly different depending on your phone, computer screen, lighting conditions, and photography.

We make every effort to display product colors as accurately as possible.

15. How do I know the fabric and product details?

Fabric type, length, color, and other available product information are provided on the individual product page.

If you have any questions about a particular product before ordering, please contact us.

16. What happens if I provide the wrong address or phone number?

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address or phone number, delivery may be delayed or the parcel may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again.

17. Can I order more than one product?

Yes. You can add multiple products to your shopping cart and place them together in a single order, subject to product availability.

18. What payment methods do you accept?

Available payment methods may include Cash on Delivery and other payment options displayed at checkout.

The payment methods available to you will be shown during the checkout process.

19. Is my personal information safe?

We take reasonable steps to protect customer information and use it to process orders, provide customer service, and deliver products.

Please review our Privacy Policy for more information about how your information is handled.

20. How can I contact AshrafulLibaas?

If you have any questions about products, orders, shipping, or returns, please contact us using the contact details provided on our website.

AshrafulLibaas
Unstitched Men's Shalwar Kameez
Free Shipping Across Pakistan

Email: [Histographywithjunaid@gmail.com]
WhatsApp/Phone: [0333-0662288]

We are happy to help!